CULTURE SYSTEM

INTRODUCTION

“Don’t Manage the business, manage the culture and the culture will manage the business for you. A company’s culture can either help ensure the success of its business objectives or delay it. Culture is how employees describe where they work, how they work, understand the business, and see themselves as part of the organization”

A culture is made up of basic assumptions (values, work style, beliefs, attitudes, norms, behaviour patterns) that are shared and adopted by individuals in an organisation to cope with internal and external pressure. Understanding an organisation’s culture helps you to know why they do what they do and achieve what they achieve.

THE RISK OF TURNING A BLIND EYE TO CULTURE

The effects of inappropriate culture will result to :

1. Low levels of customer service

2. An acceptance of poor performance
3. Ineffective leaders and poorly trained staff
4. A focus on blame and/or a lack of initiative
5. Difficulty adapting to change
6. Loss of market share
7. Damage to brand reputation
8. Unethical behavior
9. Poor Safety
10. Unfriendly work environment
11. High Labour turnover
12. Low repeat business
13. Constant arguments amongst colleagues
14. Low quality of work
15. Difficulty to adjust to environmental changes
    

HiZen’s FAST(IN) Pronounced as ‘’FASIN’’ is a CULTURE SYSTEM that “CREATES AND MAINTAINS EFFICIENCY THROUGH CULTURE MANAGEMENT “ amongst employees in an organisation, business or company.

FAST(IN) is designed to define, measure , maintain and manage the effectiveness of culture. This is made possible by gathering information about the culture of an organisation and analysing its implication as regards performance outcomes of tasks and roles carried out by its employees.

Hizen’s FAST(IN) is a copywrited efficiency platform that is used to accomplish different organisation goals.

FAST(IN) has been considered as a universal efficiency platform that can either be used to improve organisation performance or serve as a change catalyst for translating knowledge into opportunities for business growth by the employees of the organisation

HiZen’s FAST(IN)   is  powerful technique that helps you look at important professional or personal issues from a number of different perspectives. It helps you make better decisions by pushing you to move outside your habitual ways of thinking. As such, it helps you understand the full picture of an issue, and spots different angles to it which you might otherwise not notice.
Many people think from a very rational viewpoint, and this is part of the reason that they are successful. Often, though, they may fail to look at issues from emotional, intuitive, creative viewpoints. This can mean that they might take some things for granted, don't make creative leaps, and fail to make essential plans.

If they look at a problem using the HiZen’s FAST(IN) methodology, then they'll use all of these approaches to develop their best solution. Their decisions and plans will mix ambition, skill in execution, sensitivity, creativity and good contingency planning.

FAST(IN) is an acronym which means :

1. F:- Facts not opinions
2. A:- Ask the right and best Source
3. S:- See in systems
4. T:- Think and Act the Best Way
5. I :- Inquire, Expect, Prepare, Move
6. N:- Never assume

Therefore, by using FAST(IN), company employees would be able to attain the following :

1. Continuous uniqueness in business
2. Change in employee horizon about their work, position, department and company
3. Increased quality at work
4. Appreciation of work thus, increase in productivity
5. Reduction in error
6. Increased quality in product/ service
7. Standard growth in business
8. Increased customer satisfaction ,thus, increase in business and revenue
9. Unique monetary advantage
10. Process Improvement

The reason why this would now be possible is because, each individual in the company, processes information in a structured manner that is common amongst everyone, thus:

1. Communication would be a lot easier
2. Better understanding of each other’s views and opinions
3. Quicker consensus periods
4. Less arguments and more elaborate discussions
5. Easier to work together in groups
6. Better results when brainstorming for ideas
7. Better strategic solutions and conclusions.

The FAST(IN)®Culture

Companies and organisations can now have an ‘EFFICIENT THINKING CULTURE’ that all the employees posses; from the CEO to the Receptionist.

This simply means that everyone in the organisation would make decisions that relate to their field more effectively and efficiently. Once the organisation adopts a fast(in) culture, the following daily company activities would be handled properly, with better results.

1. Company Meetings
2. Company Projects
3. Company Internal trainings
4. Company Business retreats
5. Company Communication style
6. Company Tasks and Processes
7. Company Planning and Appraisals
7. Company services to customers

click to view the Fast(in) Culture File Sample

click to view the Fast(in) Culture File Sample (employee)

The FAST(IN)®Culture File

The Fast(In) Culture file provides the information about the different culture areas that exist in an organisation.

The Fast(in) Culture file is divided into 4 sections :

1. The Fast(in) Culture Profile
2. The Fast(in) Culture Changer
3. The Fast(in) Culture Audit
4. The Fast(in) Culture Odyssey

1. The Fast(in) Culture Profile

The Fast(in) Culture profile provides answers to the following questions :

1. What is the organisations current culture on Finance, Marketing, Administration etc?
2. Find out the reasons why the culture is as it is
3. How long has the current culture being used?
4. What factors are driving and shaping the current culture? ( What Culture Changers are present )
5. Where is the culture changer coming from?:- Product/service/practice
6. How long that culture changer has been used?
7. What are the implication of the current culture on performance and outcomes?
8. What RIPPLE effect does that current culture have on other areas apart from direct performance and outcomes?


2. The Fast(in) Culture Changer



This is the tool that is used to close the gap discovered from the current culture to the ideal one for the company. This tool is often used by the professional firm on their clients

Culture Changers could take the place of a product, service, practice

Culture Changer products: Items, Manuals, templates ( Tangible )

Culture Changer Service: Trainings, orientations, advisory ( Intangible )

Culture Changer Practice: Policies, processes, procedures etc



3. The Fast(in) Culture Audit



This is done to know whether there have been any changes, ever since the Culture Product /Service/ Practice were carried out by the professional firm to its client.

The audit will involves checking if the gap recognised between the current and ideal culture has been closed, using the Product/Service/Practice

The audit also checks on what VALUE that CLOSED GAP has brought to the organisation

The audit also checks on the RIPPLE effect that ideal culture have on other areas



4. The Fast(in) Culture Odyssey



This is done to know the culture journey of the organisation, right from when Fast(in) was introduced, until now. It show all the cultural changes that has taken place and the ones that are yet to change, including new cultures that have arisen, due to the influence from the environment.

click to view the Fast(in) Culture File Sample

click to view the Fast(in) Culture File Sample (employee)